Providing WordPress support to millions of users is an enriching experience full of learning. The Happiness Engineers, or Happiness Engineers, spend their days helping and solving countless problems and errors that can have a very different origin.
In this meetup, we talk about how a company as large as WordPress.com is organized in the area of support, and what the day-to-day life of a Happiness Engineer is like. We will also discover how we can make life easier for the people who are dedicated to technical support, to be able to solve problems more quickly. And finally, we will see a list of tips to always have our place ready and be prepared for any incident.
Organized by: WordPress Barcelona, collaborator.